100 day "Feel-the-Difference" guarantee

Our commitment: supporting your individual goals

At XTRA FUEL, we understand that every customer has individual goals and needs. Whether you want to achieve fitness goals, support your general wellbeing or work towards specific performance goals, we are here to support you with our expertise and high-quality products.

We stand behind the quality of our food supplements, which are carefully developed based on current scientific knowledge to support a wide range of individual needs.

What does the XTRA Satisfaction Guarantee mean?

Our XTRA Satisfaction Guarantee reflects our confidence in our products. It gives you the opportunity to use an eligible product for up to 100 days. If you are not satisfied with the product during this period, we will refund the purchase price in accordance with the conditions below.

Individual experiences and results may vary. The guarantee does not promise any specific health, fitness or performance result.

Before considering a return

Before deciding to return a product, we invite you to review how you have been using it. Have you followed the recommended daily intake? Could the timing of use be adjusted while still following the product instructions?

Our Customer Happiness Team will be happy to answer general questions and help you get the best possible experience from the product. The recommended daily intake must not be exceeded.

Conditions of the XTRA Satisfaction Guarantee

100-day period

The 100-day period begins on the day after you receive your order. Your guarantee request must be sent to us before the end of the 100th day.

Returns

We accept returns of partially used eligible products.

If you purchased several packs of the same product, including as part of a bundle, please open only one pack. We can accept the return only if no more than one pack of the same product has been opened. All other packs must remain unopened and sealed.

Products and orders covered

The guarantee applies to XTRA FUEL food supplements purchased directly from xtrafuel.de where the guarantee was displayed on the product page when the order was placed.

It is limited to one claim per customer and applies only to the customer’s first order. For subscriptions, it applies only to the first subscription delivery and not to renewal deliveries.

Orders placed through marketplaces, retailers or resellers are not covered.

Exceptions

The guarantee does not cover:

• returns based solely on taste, smell, texture or consistency;
• merchandise, gift cards, free products, samples or specially made products;
• products that were expressly sold at a reduced price because of a shortened best-before date, provided this was stated before purchase;
• products used or stored contrary to the product instructions; or
• shipping costs, return shipping costs, import duties, import taxes or customs charges.

These exceptions do not affect your statutory rights if a product is defective, damaged, incorrectly supplied or otherwise does not conform to the contract.

Return costs

You are responsible for the direct cost of returning products under this voluntary guarantee. We recommend using a trackable shipping method so that the shipment can be traced.

Refund

After we have received and inspected the returned products, we will refund the actual purchase price paid for the eligible products after discounts and credits.

Original shipping costs, return shipping costs and import charges are not refunded under this voluntary guarantee.

The refund will normally be made to the payment method used for the order and will generally be processed within 14 days after we receive and inspect the return.

Statutory rights

This voluntary guarantee is provided in addition to your statutory rights. Any applicable statutory right of withdrawal and all statutory rights relating to defective or non-conforming goods remain unaffected.

How to use the guarantee

To make a claim under the XTRA Satisfaction Guarantee:

• send an email to info(@)xtrafuel(.)de within 100 days after receiving the order;
• tell us why you would like to return the product; and
• provide your name and order number.

Our Customer Happiness Team will review your request and send you the information required for the return. Please do not send products to our company address.

We are here to support you

Our main goal at XTRA FUEL is to support you on the way towards your individual goals. We stand behind the quality of our products and believe they can be a valuable addition to your daily routine.

Guarantor and territorial scope

The guarantee is provided by:

PaNiKa UG (haftungsbeschränkt)
Hohenzollernring 57
50672 Cologne
Germany

Email: info(@)xtrafuel(.)de

It applies worldwide to eligible orders delivered to a country available for delivery at checkout. Mandatory consumer rights applicable in the customer’s country remain unaffected.